⚠️ Important: Recent changes for shipments to the U.S.
Since the *end of the De-Minimis regime in the U.S., **all shipments from outside the country require formal customs clearance and payment of duties and taxes. This means that *even for low-value orders, the recipient will have to pay the applicable taxes before receiving the package.
Shipments outside the European Union
- All international shipments may be subject to duties, import taxes, and customs fees according to the regulations of the destination country.
- These costs are the responsibility of the buyer and are not included in the product price or shipping fees.
- We recommend that customers check local customs regulations before placing an order.
How to prepare for customs charges
- Check the applicable taxes and duties in your country.
- Consult your local customs office or your shipping service to calculate potential costs.
- Keep in mind that in some countries the package may be held until taxes are paid.
Legal Note
By placing an order outside the EU, the buyer accepts that duties and import taxes are their responsibility.
Processing & Shipping Times
• All orders are processed within 3-5 business days.
• We do not ship on weekends or holidays.
• If there are delays due to high order volumes, we will notify you via email.
Estimated Delivery Times
• Spain & Portugal: 3-5 business days
• European Union: 5-10 business days
• United Kingdom & Rest of the World: 7-15 business days
(Delivery times may vary due to customs procedures in the destination country.)
Shipping Costs
Shipping fees are calculated at checkout based on your location and the weight of your order.
Customs, Duties & Taxes
• Orders outside the European Union may be subject to import duties, taxes, and customs fees imposed by the destination country.
• These charges are not included in the shipping cost at checkout and must be paid by the buyer.
• We have no control over these charges. If you are unsure about potential fees, please check with your local customs office before ordering.
Tracking Information
Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking updates.
Lost or Damaged Packages
• We are not responsible for lost or damaged items during shipping.
• If your order arrives damaged, please contact the shipping carrier to file a claim. Keep all packaging materials for reference.
Returns & Exchanges
• Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective or incorrect.
• If you receive a damaged or incorrect item, contact us within 7 days at agilitysoftnumbers@gmail.com with photos of the issue.
Contact Us
For any questions, reach us at:
📧 agilitysoftnumbers@gmail.com
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