Processing & Shipping Times
• All orders are processed within 3-5 business days.
• We do not ship on weekends or holidays.
• If there are delays due to high order volumes, we will notify you via email.
Estimated Delivery Times
• Spain & Portugal: 3-5 business days
• European Union: 5-10 business days
• United Kingdom & Rest of the World: 7-15 business days
(Delivery times may vary due to customs procedures in the destination country.)
Shipping Costs
Shipping fees are calculated at checkout based on your location and the weight of your order.
Customs, Duties & Taxes
• Orders outside the European Union may be subject to import duties, taxes, and customs fees imposed by the destination country.
• These charges are not included in the shipping cost at checkout and must be paid by the buyer.
• We have no control over these charges. If you are unsure about potential fees, please check with your local customs office before ordering.
Tracking Information
Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking updates.
Lost or Damaged Packages
• We are not responsible for lost or damaged items during shipping.
• If your order arrives damaged, please contact the shipping carrier to file a claim. Keep all packaging materials for reference.
Returns & Exchanges
• Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective or incorrect.
• If you receive a damaged or incorrect item, contact us within 7 days at agilitysoftnumbers@gmail.com with photos of the issue.
Contact Us
For any questions, reach us at:
📧 agilitysoftnumbers@gmail.com
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